A structure in the form of a pyramid is only needed by companies for a few topics that are specified by labor law. For the value creation process, i.e. for the provision of services and the orientation towards customer satisfaction, it is rather a barrier. With our help, modern companies design a second structure which we often create with the help of “outside-in thinking”.
We use this model to examine your company and show that true customer orientation is actually very simple. In the vast majority of cases, it is not a matter of developing something new, but of leaving out something obsolete. Sounds too good to be true? Let’s talk.