The Net Promoter Score is an indicator that makes the success of a meeting measurable.
(Deutsche Version unten)
Procedure
At the end of the meeting, all participants are asked to answer the question “Would you recommend attending this meeting to a friend or colleague?” on a scale of 0-10.
The values have the following meanings:
0-6 Detractors = Critical/dissatisfied customers.
7-8 Indifferents = Customers are not yet completely convinced, but we haven’t lost them yet either.
9-10 Promoters = satisfied customers, they recommend the meeting to others.
By the difference between promoters and detractors the Net Promoter Score is calculated:
NPS = Promoters (%) – Detractors (%).
The value range of the NPS is thus between plus 100 and minus 100.
Der Net Promoter Score ist eine Kennzahl, die den Erfolg eines Meetings messbar macht.
Procedure
At the end of the meeting, all participants are asked to answer the question “Would you recommend attending this meeting to a friend or colleague?” on a scale of 0-10.
The values have the following meanings:
0-6 Detractors = Critical/dissatisfied customers.
7-8 Indifferents = Customers are not yet completely convinced, but we haven’t lost them yet either.
9-10 Promoters = satisfied customers, they recommend the meeting to others.
By the difference between promoters and detractors the Net Promoter Score is calculated:
NPS = Promoters (%) – Detractors (%).
The value range of the NPS is thus between plus 100 and minus 100.
